Quick Fixes for Wi-Fi
- Restart your router: Unplug the power cable from your router and modem, wait 60 seconds, and plug them back in.
- Forget the network: On your phone or computer, remove the saved Wi-Fi network and reconnect by typing your password again.
- Move closer: Reduce the physical distance and obstacles between your device and the router.
You’re watching a video.
It stops.
You wait.
You refresh.
Nothing.
Then you look at your phone.
No Wi-Fi.
A few minutes later, everything works again.
Then it happens again tomorrow.
And the next day.
“Why does my Wi-Fi keep disconnecting?”
It’s a very common problem.
Your Internet and Your Wi-Fi Are Not Exactly the Same Thing
This can be confusing.
Your internet service comes into your home through your internet provider.
Your router creates the network that your devices use to connect.
So if your phone can’t connect to Wi-Fi, there could be a problem with:
- The phone
- The router
- The Wi-Fi network
- Another network setting
- Your internet service
- The distance between the device and router
- Interference or other environmental factors
That’s why simply saying “the internet is broken” doesn’t always identify the actual problem.
Why Does It Work Sometimes?
This is one of the most frustrating parts.
You might think:
“If it works sometimes, how can anything be wrong?”
Intermittent problems can still indicate a connection issue.
For example, a device may disconnect and reconnect automatically.
Your Wi-Fi signal may be weaker in one part of the house.
Your router may have difficulty maintaining a stable connection.
Or your internet provider may be experiencing an issue.
Your Phone May Not Be the Problem
If your phone loses Wi-Fi, check whether other devices are experiencing the same problem.
If your computer, tablet, television, and phone are all having trouble, that tells us something different than if only one device is affected.
You don’t need to figure out the answer yourself.
That information is simply useful when explaining the problem to a technician.
Need Help?
SecureMeRey can discuss Wi-Fi, router, computer, phone, and connected-device problems and determine whether remote assistance may be appropriate.
📞 1-855-784-1235
📞 1-585-252-6311
Tell us:
“My Wi-Fi keeps disconnecting.”
We’ll start there.
You don’t need to know why it’s happening before you call.